Returns & Replacements
At Harney & Sons, we want you to be completely satisfied with your tea experience. If you are unhappy with your purchase, we accept returns on non-perishable items and offer replacements for any quality concerns within 30 days of receipt.
Contact Support
Reach out to our customer service team via email or phone with your order number and the reason for your return.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all seals are intact for food safety compliance.
Ship Items Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the return, we will issue a refund to your original payment method or provide store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing