Frequently Asked Questions
Everything you need to know about Harney & Sons fine teas and your shopping experience.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors and aromas, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our airtight tins or a sealed glass jar.
Does Harney & Sons offer international shipping?
Yes, we ship our premium tea selections to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
Are your tea sachets and bags compostable?
Most of our silken sachets are made from food-grade sugarcane-based material, which is commercially compostable. We are actively working toward making 100% of our packaging eco-friendly.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on tea. However, if there is an issue with your order or the product arrived damaged, please contact our customer support team within 30 days for a replacement or refund.
Do you offer caffeine-free options?
Absolutely. We offer a wide variety of herbal infusions (tisanes) and decaffeinated versions of our classic black and green teas that are naturally caffeine-free or chemically decaffeinated safely.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.